LounGenie Support
Welcome to the Pool Safe Portal
Access support operations, partner workflows, and ticket activity from one secure branded workspace with role-specific entry points for support teams and partners.
Choose the workspace that matches your role. Support staff can triage and coordinate requests, while partners can monitor assigned items and reply directly.
- Submit and track support tickets in one place
- Monitor partner-facing updates and response progress
- Access operations map tools (authorized support roles)
Internal support
Support Staff Access
Use this route for ticket triage, workflow updates, and operational coordination across active partner accounts.
- Best for support agents and administrators
- Includes ticket dashboard and operations workflows
Partner workspace
Partner Access
Partner users can review assigned requests, monitor statuses, and collaborate with support directly from the partner dashboard.
- Best for partner managers and property operators
- Focused on assigned items and partner-visible status updates